CAREERS

Open Positions

Operations Manager

Job Duties:

  • Collaborate with the Compliance Department to ensure policies and procedures are in line with regulatory requirements
  • Develop and maintain processes and procedures to drive accuracy and efficiency, including operational, trading, and compliance oversight
  • Daily reviews to identify trading anomalies and spot-check implemented portfolio recommendations, ensuring accuracy and compliance with firm policy (custodian order report, Envestnet)
  • Approve transactions over approved thresholds (i.e. wires, journals) and conduct general transactional surveillance
  • Establish procedures and monitor business transactions involving multi-custodian setup and trading (e.g. Pershing, Envestnet, Frost, BofA, US Bank, Apex, JPM)
  • Actively handle and resolve escalated client issues, including appropriate follow-up with the client to ensure complete satisfaction
  • Ensure departments are collaborating on decisions and working together as a cohesive group
  • Work with Accounting to evaluate ongoing exceptions
  • Exhibit a thorough understanding of private placement suitability and qualifications
  • Have sufficient understanding of investment models to handle surveillance of discretionary and non-discretionary portfolios
  • Exhibit strong knowledge of trading nuances for all asset classes
  • Handle and monitor large trades completed outside of our existing technology (e.g., Tamarac Trading)
  • Communicate with third-party managers (e.g. Separately Managed Accounts, Hedge Funds, Mutual Fund’s), including trading and setup issues
  • Implement manager/strategy onboarding and offboarding, including coordination with the Compliance Department to establish sub-advisor agreements when applicable
  • Subject matter expert on margin, loan, options, donor-advised funds, 529 plans, and fixed income trading products
  • Perform operational audit oversight (institutional audits, client restrictions, trade-aways, custody, cost basis, etc.)
  • Maintain the firm’s track record of positive client experiences
  • Serve as backup Client Relationship Specialist for strategic clients as well as backup CRS for clients with complex setups and/or issues or when capacity dictates
  • Develop a thorough knowledge of enterprise and business systems and work with IT on implementation of technology and new software
  • Assist in developing business intelligence in conjunction with IT and Accounting for C-Suite and Compliance reporting
  • Vendor management and setup – proxy, litigation, Envestnet, Globetax, DocuSign
  • Handle error processing, correction, and coaching
  • Support business development goals by delivering operational efficiency and positive client experiences
  • Exhibit strong leadership skills with the ability to coach, train, and mentor team members
  • Lead a team of operational professionals
  • Manage user entitlements for various operational systems
  • Actively participate in firm initiatives

Competencies:

  • Actively lead the team’s professional development, including education and training
  • Coach and mentor team to provide exceptional, proactive client service
  • Strong ability to delegate responsibilities while maintaining organizational control of firm operations and customer service
  • Drive efficiencies and alignment with firm goals
  • Proactively lead and manage software and other firm-related projects
  • Effectively manage your time and workload, with the ability to prioritize and delegate as needed
  • Strong presentation and communication skills and ability to influence individuals and groups
  • Master conflict resolution skills and win-win negotiation strategies

Beginning Your Sendero® Career:

Sendero® offers an opportunity to work in an exciting, fast paced environment with competitive salaries and a robust benefits package. Position is in San Antonio, Texas and offers a flexible work arrangement. Sendero® is an equal opportunity employer.

To apply, email your resume to hr@sendero.com

Job Duties

  • Build a Relationship Based Practice: fostering deep, trusted, and long-term relationships across generations to help families dedicatedly navigate situations and decisions related to life stages and wealth transfer
  • Support 50-75 clients, take a leadership role in 10-20 client relationships
  • Independently provide investment guidance, and implementing strategies for clients
  • Own monthly financial modeling and database management responsibilities such as IPS Targets and portfolio monitoring to proactively identify opportunities
  • Master understanding of risk statistics and various other portfolio measurement tools to verify accuracy of investment strategies and benchmark performance
  • Master understanding of global markets
  • Use of independent judgement & decision making abilities as well as questioning decisions & probing deeper to ensure best decisions are made
  • Lead the Sendero Guidance Process with clients
  • Create asset allocation recommendations based on investment team’s asset allocation targets and clients’ needs
  • Ability to successfully discuss in-depth investment related questions
  • Collaboratively work with all areas of the firm ensuring client request and needs are executed in a timely manner
  • Full control in the Request for Proposals process
  • Take a leadership role in firm projects
  • Attend prospect presentations and assist in the on-boarding process
  • Attend marketing and business-related events as necessary and/or required

Qualifications:

  • A minimum of a bachelor’s degree preferred in business-related field (accounting, finance, economics, risk management, data analytics, data science or mathematics)
  • Required: 5+ years investment related experience
  • Strong knowledge of portfolio performance and rebalancing systems
  • Strong presentation skills in front of individuals and groups
  • Lead a team of Portfolio Managers by mentoring and coaching
  • Knowledge of Bloomberg and/or FactSet
  • Series 65 license is required and remain in good standing
  • Assume an active role in community board(s)

Competencies:

  • Experience with and/or knowledge of behavioral finance
  • Deep experience in serving families of wealth including Cash Flow Analysis, Income Protection, and Asset Protection
  • Deep understanding of asset allocation and how markets work
  • Ability to build trust and relationships with clients and their families
  • Ability to manage multiple tasks with acute attention to detail while working autonomously
  • Ability to consistently deliver results in a timely manner
  • Ability to simplify complex topics
  • Intellectually curious, team player with a desire to make a difference
  • The personal qualities of honesty, loyalty, humility, diligence, attention to detail, and analytical orientation