Sendero | Client Relationship Specialist
Sendero | Sendero Wealth Management
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Client Relationship Specialist

Job Duties (including but are not limited to):

  • Review contra firm statements and work with the team to determine an action plan for onboarding
  • Gather and review new account paperwork, work with custodian/fund to establish new accounts
  • Perform quality checks to ensure all aspects of onboarding and account setup are complete and accurate
  • Provide ongoing support of existing client’s service requests and financial goals
  • Exhibit scheduling fluency and coach CRS team on scheduling intelligence
  • Exhibit expertise and accuracy in data systems (CRM, PMR, Custodial)
  • Learn, understand, and prepare alternative & private placement paperwork
  • Serve as a knowledgeable point of contact for clients and CPAs, resolving inquiries with accuracy and professionalism
  • Responsible for daily asset movements (wires, ACHs, checks, journals, RMDs, and ACAT requests).
  • Quality check of day’s work (checks/securities received, journals, wires, etc.)
  • Provide assistance to team members on tasks and projects as business needs arise
  • Contribute to the continued development and implementation of operational procedures and process improvements
  • Develop and manage training plan for Client Relationship Associate role
  • Administrative duties to include answering phones, welcoming client visitors, and assisting with meeting room setup for client meetings
  • Client Service Operations & Efficiency
    • Review and approve transactions exceeding established thresholds (i.e. asset movement) and ensure procedures are in place and followed by the client service team
    • Resolve escalated client issues promptly and effectively, including personal follow-up, to ensure positive client experiences
    • Serve as the subject matter expert on complex financial products including margin, securities-based lending, donor-advised funds, 529 plans, etc.
  • Manage all aspects of client onboarding, new accounts, funding
    • Serve as lead on client engagement during onboarding phase
    • Initiate onboarding and client experience workflows
    • Maintain workflow to ensure client team is fully aware of where we are in onboarding process
    • Review statement(s) with PM and assess what securities can be held at the custodian
    • Determine account types to be opened
    • Document preparation
      • Including, but not limited to asset movement, onboarding, change of address, LOAs, manager forms, alternatives
    • CRM & Tamarac setup
    • Work with PM to establish follow ups in CRM for external assets that did not transfer (illiquid assets such as proprietary holdings, alternatives, annuities, and private equity funds)
  • Provide leadership for the client team in the ongoing support of clients and their daily requests and goals
    • Team with PM/IAs to keep informed of any necessary client information (i.e. – Life events, baby, marriage, buying a home, etc.)
    • Solicit resources & SMEs where needed
    • Determine cash needs and coordinate with team on establishing periodic distributions, periodic additions, etc.
    • For executive clients, assist with bonus/restricted stock issues, liquidity event timelines, and coordinate action plans and regulatory filings
    • Identify lending needs (i.e. Investment Credit Line, etc.)
    • Estate plan – gather wills/trusts – enter beneficiary info in CRM
    • Initiate books and records review every 3 years (Precise FP)
    • Process Asset Movement requests (Wires, ACHs, checks, journals, DTC/gifting, RMDs, ACATs)
      • Ensuring proper documentation is saved
      • Fulfilling regulatory AML requirements for asset movement, if necessary
      • Running appropriate Service Request in CRM, if necessary
      • Approve asset movement, as needed
      • ACAT – review assets and cost basis audit
    • IPS/Client Suitability
      • Work with client team to obtain executed IPSs and suitability questionnaires and file for retention
    • Strategy funding and communication
  • Schedule meetings
    • Provide dates & times within the Ideal Work Week framework
    • Use “dentist” appointments where appropriate
    • Ensure client receives calendar invite/meeting link, if necessary
    • Ensure meeting frequency aligns with segmentation metrics
    • Ensuring conference room or virtual meeting(s) are prepared before the meeting occurs
      • Assist PM/IA as needed
      • Participate in meeting, if necessary
    • Ensure next call/meetings are scheduled
  • CRM subject matter expert and data steward
    • Ensure client touch and missing information reports are up to date, call and meeting lists are accurate, and client team is actively engaged with regulatory requirements.
    • Ensures client data is accurate, including but not limited to:
      • Add and maintain family structure and information (children’s birthdays, beneficiary contact info, trust distribution/termination dates, etc.
      • Contact information- classification, email, mailing address(es), preferences, marketing, meeting frequency, etc.
      • Connections – building out family members, external client teams (CPA, attorney, etc.)
      • Ensuring CRM client notes are up to date
      • Ensuring client accounts & CRM are set up properly for proxy & litigation elections.
      • Must be able to create and run all reports to identify inaccuracies, stale data, touch reports, marketing lists.
        • Assist marketing with initiatives (birthday, Christmas, ad hoc, etc.)
    •  Daily/Weekly Duties
      • Manage all operational client files for regulatory doc retention
      • Answer all phone calls by the 2nd ring
      • Service all client inquiries or service requests
      • Process and/or release asset movement and run AML, if necessary
      • Monitor dashboards (Accounts negative, returned mail, etc.)
      • Assist with various reporting/audit
      • Custodian management (Account maintenance, escalations, service requests, online portals, offering and product expert)

Qualifications

  • Minimum 2 years in client service, account operations, onboarding, or custodial service within an RIA, broker-dealer, or similar financial services environment
  • High school diploma required; Associate’s or Bachelor’s degree is preferred (business, finance, economics, or related)
  • Experience with Fidelity and Pershing a plus
  • FACSC Certifications a plus
  • Experience processing or supporting wires, journals, check requests, distributions, or similar cash movement activities with strong attention to controls
  • Demonstrated ability to review documentation for completeness and accuracy, performing quality checks to minimize errors and rework.
  • Energetic, self-starter team player with a desire to make a difference
  • General understanding of the global financial markets
  • Ability to communicate professionally with clients, advisors, and internal teams, including responding to inquiries clearly and promptly; uses sound judgement with sensitive transactions
  • Proven ability to manage multiple priorities in a fast-paced environment while meeting deadlines and maintaining precision
  • Intermediate-level user of Microsoft Office applications: Word, Excel & Outlook

Application Process

Please submit your resume along with a cover letter highlighting your relevant experience leading HR functions, aligning HR strategy with business goals, and fostering a values-driven culture to hr@sendero.com


About Us

Sendero® is a boutique, independent partner-led, employee-owned firm created to help families focus on navigating wealth and the complexities surrounding wealth. Each of the Sendero® partners brings decades of professional and personal experience to situations.  In addition to having a deeply experienced and sophisticated investment team, we have developed the expertise to deal with complex, multi-generational family needs.  Incorporating institutional practices allows us to create a disciplined and thoughtful approach to the significant challenges that families face. We focus on creating sustainable, repeatable, long-term plans for our clients that include public and private investments, acquisition and disposition of business and personal assets, risk management, family office management, family foundation management, and multi-generational legacy training, as appropriate.  In addition, we have developed a dedicated program that focuses on women.  For more information, visit sendero.com.

 

Sendero® is comprised of Sendero Wealth Management, LLC, Sendero Family Enterprise, LLC, Sendero Securities, LLC and Sendero Partners, LLC. Sendero Wealth Management is an SEC registered investment advisory firm serving clients with investable assets of $3 million and above. Sendero Securities, a broker-dealer and member of FINRA/SIPC, may offer alternative investments. Investment management services are not provided by Sendero Family Enterprise.

Job Duties

  • Build a Relationship Based Practice: fostering deep, trusted, and long-term relationships across generations to help families dedicatedly navigate situations and decisions related to life stages and wealth transfer
  • Support 50-75 clients, take a leadership role in 10-20 client relationships
  • Independently provide investment guidance, and implementing strategies for clients
  • Own monthly financial modeling and database management responsibilities such as IPS Targets and portfolio monitoring to proactively identify opportunities
  • Master understanding of risk statistics and various other portfolio measurement tools to verify accuracy of investment strategies and benchmark performance
  • Master understanding of global markets
  • Use of independent judgement & decision making abilities as well as questioning decisions & probing deeper to ensure best decisions are made
  • Lead the Sendero Guidance Process with clients
  • Create asset allocation recommendations based on investment team’s asset allocation targets and clients’ needs
  • Ability to successfully discuss in-depth investment related questions
  • Collaboratively work with all areas of the firm ensuring client request and needs are executed in a timely manner
  • Full control in the Request for Proposals process
  • Take a leadership role in firm projects
  • Attend prospect presentations and assist in the on-boarding process
  • Attend marketing and business-related events as necessary and/or required

Qualifications:

  • A minimum of a bachelor’s degree preferred in business-related field (accounting, finance, economics, risk management, data analytics, data science or mathematics)
  • Required: 5+ years investment related experience
  • Strong knowledge of portfolio performance and rebalancing systems
  • Strong presentation skills in front of individuals and groups
  • Lead a team of Portfolio Managers by mentoring and coaching
  • Knowledge of Bloomberg and/or FactSet
  • Series 65 license is required and remain in good standing
  • Assume an active role in community board(s)

Competencies:

  • Experience with and/or knowledge of behavioral finance
  • Deep experience in serving families of wealth including Cash Flow Analysis, Income Protection, and Asset Protection
  • Deep understanding of asset allocation and how markets work
  • Ability to build trust and relationships with clients and their families
  • Ability to manage multiple tasks with acute attention to detail while working autonomously
  • Ability to consistently deliver results in a timely manner
  • Ability to simplify complex topics
  • Intellectually curious, team player with a desire to make a difference
  • The personal qualities of honesty, loyalty, humility, diligence, attention to detail, and analytical orientation